Westfield recognises the trust you are placing in us through your dealings with us. We are committed to the protection of your personal information. Our policies comply with our obligations under the National Privacy Principles that form part of the Privacy Act 1988 and are intended to protect your privacy in respect of any personal information that you may provide to us.
Members of the Westfield Group, comprising Westfield Holdings Limited ABN 66 001 671 496, Westfield Management Limited ABN 41 001 670 579 (as responsible entity of Westfield Trust), Westfield America Management Limited ABN 66 072 780 619 as responsible entity of Westfield America Trust) and their respective controlled entities, and the owners of the Australian shopping centres managed by members of the Westfield Group, may collect personal and other information in the circumstances set out below.
We refer to each of these entities in this policy as "us", "we", or "Westfield".
Westfield collects information from customers in a number of different ways. These include the following:
In addition to the purposes set out above, this information may be used by Westfield in connection with the management and security of the Westfield shopping centres generally, and may be provided to law enforcement and government bodies, insurers, Westfield staff and subcontractors, third parties who provide Westfield with services from time to time and retailers for these purposes.
Westfield collects the following types of personal information from unincorporated retailers and guarantors during negotiations for, and during the term of, the lease/licence for premises and kiosks at Westfield shopping centres:
Westfield requires this information to evaluate whether the relevant centre owner should enter into a lease or licence with the retailer; to assist Westfield in the management of their relationship; and to monitor the performance of the centre. Occasionally, the information may also be made available to others in connection with any transactions involving the ownership of the centre.
If the retailer provides Westfield with direct debit or direct credit details, Westfield will only disclose those details to Westfield's bank to facilitate the provision of that service.
Additionally, as noted above Westfield shopping centres are under video and camera surveillance. When entering Westfield shopping centres, the personal information and images of retailers and their staff may be collected by Westfield. This information may be used by Westfield in connection with the management and security of the Westfield shopping centres and may be provided to law enforcement and government bodies, insurers, Westfield staff and subcontractors, third parties who provide Westfield with services from time to time and other retailers for those purposes.
Westfield maintains securityholder registers through an external service provider, currently Computershare Investor Services Pty Limited. Westfield requires Computershare to comply with the National Privacy Principles when performing these services.
Personal information collected from securityholders (being members of the Westfield Group (ASX code: WDC) and Carindale Property Trust (ASX code: CPD) includes: contact, bank account and securityholding details and tax file numbers.
This information is used to carry out registry functions such as payment of distributions, sending annual and half yearly reports, notices of meetings or newsletters and notifications to the Australian Tax Office.
Personal information collected about individuals (as described above) may be collected by, or on behalf of:
Information may also be collected by Westfield on behalf of other people as set out in notices given to customers, or consents given by customers, at or prior to the time the personal information is collected.
All personal information collected by Westfield is held securely, whether on Westfield's physical files, in Westfield's computer systems or in a database. This information is only made available to Westfield staff on a 'need to know' basis or to other people as outlined in this policy, who have agreed to treat that information confidentially. The database is protected by a firewall as well as host-based security. Your personal information may be transmitted over the Internet once it has been stored in the database and may also be transferred across borders to foreign countries, where doing so is part of Westfield’s business practices relating to the storage of data and where permitted by law. If Westfield ever has a requirement to transmit such data over the Internet (for example, to make an off-site back up) it will be in encrypted form.
Securityholder information is held by the registry in accordance with registry arrangements which require such information to be held securely.
We understand how important it is to keep your personal information private, so we will disclose personal information we have about you only in certain specific circumstances, when:
To the extent permitted by law, we may also disclose information about you to:
or as otherwise permitted by law.
You have the right to access, update and correct your personal information held by us. We will take reasonable steps to ensure that personal information is up-to-date, accurate and complete.
If you wish to access, update or correct your personal information held by us, please contact our Privacy Officer, whose details appear below, or your relevant shopping centre manager.
We may also collect the following information from you:
We use this information so that we can tell which pages are the most popular and where shoppers spend most of their time. We use this information to improve our website.
If you would like further information relating to the Australian Privacy Legislation and the National Privacy Principles, please visit www.privacy.gov.au.
Please contact Westfield's Privacy Officer or your centre manager if you believe:
You can contact Westfield's Privacy Officer on (ph) 02 9358 7000, via email at firstname.lastname@example.org, or in writing to: Privacy Officer, Westfield Group, Level 30, 85 Castlereagh Street, Sydney, NSW 2000.