Online Privacy Policy

Westfield recognises the trust you are placing in us through your dealings with us. We are committed to the protection of your personal information. Our policies comply with our legal obligations and are intended to protect your privacy in respect of any personal information that you may provide to us.

When you become a registered user of Westfield Online (Site), including when you use services offered by the Site, subscribe to Westfield's Email Newsletters service or shop with Participating Retailers, we ask for:

• your name;
• your email address; and
• in certain circumstances, your telephone number, address or credit card details.

On the Site we invite you to:

• view Products from Participating Retailers;
• shop with Participating Retailers;
• set up a membership of the Site;
• subscribe to Westfield's Email Newsletters;
• submit your Resume to us for consideration of job vacancies; and
• tell us about your shopping experiences at Westfield by completing a customer service survey.

We collect this information in order to facilitate your access to the Site and the functionality provided by the Site. If you do not provide us with this information, we may not be able to provide you with access to all or part of the Site or functionality offered through the Site. In addition to the purposes set out above, this information may be used by Westfield in connection with the management and security of the Westfield shopping centres and the operation of the Site generally, and may be provided to law enforcement and government bodies, insurers, Westfield staff and subcontractors, third parties who provide Westfield with services from time to time and retailers for these purposes.

If you submit your Resume to us, we will keep it in a database for consideration of particular jobs that arise within Westfield.

The Customer Service Survey that you complete will be used to help us improve our services at Westfield centres, or to improve our Site.

If you place an order with a Participating Retailer, we may also ask for additional information (such as a copy of your driver’s licence, passport or utility bill) to verify your identity before your order is processed.

We update the information we hold about you, for example, your Resume, when you provide or we receive new information about you.

• The information collected about you which is held or used in connection with this site may be collected by members of the Westfield Group, comprising Westfield Holdings Limited ABN 66 001 671 496, Westfield Management Limited ABN 41 001 670 579 (as responsible entity of Westfield Trust), Westfield America Management Limited ABN 66 072 780 619 as responsible entity of Westfield America Trust) and their respective controlled entities..

We refer to each of these people in this policy as "us", "we" or "Westfield".

Information held about you (for example, your E-mail Newsletter subscriptions) is held in a database. The database is protected by a firewall as well as host-based security. Your personal data may be transmitted over the Internet once it has been stored in the database and may also be transferred across borders to foreign countries, where doing so is part of Westfield’s business practices relating to the storage of data and where permitted by law. If Westfield ever has a requirement to transmit the data over the Internet (for example, to transmit your purchase through a payment gateway or to make an off-site back up) it will be in encrypted form. If you provide us with additional information to verify your identity, we will destroy the copies of the documents you provide to us after we have successfully verified your identity.

You can choose to unsubscribe from our Email Newsletters service by logging into the system and deselecting your initial choices from the Email Newsletters section.

There is no fee for this access.

Westfield may allow advertising, on its Site from time to time. Once you have clicked on an advertisement and have left the Site, our privacy policy no longer applies. You must read the privacy policy of the advertiser or subsequently visited site to see how your personal information will be handled on those sites. In addition, many business advertisements may be managed and placed on our Site by third-party companies. These "network advertisers" collect non-personal information when you click on or scan one of their banner advertisements. The information is collected using technology, so you may not realise it is being collected. The network advertisers collect this information so that they may show you ads that are more relevant or interesting to you.

On occasion the Site may also provide content that is created by a third-party partner website. In some instances the third-party sites will collect information in order to facilitate the transaction or to make the use of their content more productive and efficient. In these circumstances the information collected is shared between Westfield and our third-party sponsors.

We understand how important it is to keep your personal information private, so we will disclose personal information we have about you only in certain specific circumstances, when:

• you agree to the disclosure;
• we use it for the purposes we collected it; or
• disclosure is required or authorised by law.

We may also disclose information about you to:

• related companies for marketing purposes;
• the owners of the shopping centres managed by members of the Westfield Group from time to time; where you place an order to purchase goods or services from Participating Retailers, to Participating Retailers or their agents (such as financial institutionsor our courier companies);
• third parties who provide services to Westfield from time to time; and
• government agencies as part of our statutory obligations

We may also collect the following information during your visit:

• the fully qualified domain name from which you accessed our Site, or alternatively, your IP address;
• the date and time you accessed each page on our Site;
• the URL of any webpage from which you accessed our Site (the referrer);
• cookies which track your visits to the Site; and
• the web browser that you are using and the pages you accessed.

We use this information so that we can tell which pages are the most popular and where shoppers spend most of their time. We use this information to improve our site.

You will only receive emails from westfield.com if:

• You subscribe to our Email Newsletters service. Our Email Newsletters will keep you informed of the latest offers, current promotions and specials at the centre(s) of your choice and also Media Releases, Annual Reports and Financial Reports from the Westfield Corporate site. If you no longer wish to receive Email Newsletters, you may unsubscribe by logging into the Site and deselecting your choices from Email Newsletters.
• A friend nominates you to receive a page from the Westfield Site. The email will be sent to you on behalf of your friend. You will not receive subsequent e-mails from us, because Westfield will not record your e-mail address.
• You request information about our services when you choose to contact us. You will not be added to a mailing list of any kind and will only receive e-mail in the matter that you have contacted us about.
• You provide your details and request that we contact you when you send us your Resume or when you complete our Customer Service Survey.

A cookie is a text file placed into the memory of your computer by our computers. A copy of this text file is sent by your computer whenever it communicates with westfield.com. Westfield uses cookies to identify you between multiple visits, to better understand how westfield.com is used, and to provide you information which may be of interest to you based on your previous visits to westfield.com and to provide targeted advertising to you (including through adservers and other third party advertisers) when you visit westfield.com and certain other websites where advertising is found from time to time. We may provide the information we gather from cookies to third parties for these purposes and for other purposes connected with westfield.com. If you do not want adservers or other third party advertisers to use cookies to provide you with targeted advertising, we suggest you use an opt out mechanism which can be found on:

• the Network Advertising Initiative opt-out provided through http://www.networkadvertising.org/choices/DAA;
• the Digital Advertising Alliance opt-out provided through http://www.aboutads.info/choices/; or
• the Interactive Advertising Bureau (EU) opt-out provided through http://www.youronlinechoices.eu.

While we do all we can to guard your privacy, no data transfer over the Internet is 100% secure. When you share your information with us, it is at your own risk. There are ways you can help maintain the secrecy of your information:

• always close your browser when you have finished your user session; and
• ensure others cannot access your personal information and emails if you use a public computer.

Please contact us by email or by phone, using our Contact Us function if you believe:

• someone has gained access to your personal information by mistake
• we have breached our privacy obligations or your privacy rights in any way
• you would like to discuss any issues about our privacy policy.

We will try to satisfy any privacy questions that you have and correct any errors on our part. If you still have concerns please contact our Privacy Officer by email on privacy@au.westfield.com, or phoning (+61 2)9358 7000.