Westfield recognises the trust you are placing in us through your dealings with us. We are committed to the protection of your personal information. Our policies comply with our legal obligations and are intended to protect your privacy in respect of any personal information that you may provide to us.
When you become a registered user of Westfield Online (Site), including when you use services offered by the Site, subscribe to Westfield's Email Newsletters service or shop with Participating Retailers, we ask for:
On the Site we invite you to:
We collect this information in order to facilitate your access to the Site and the functionality provided by the Site. If you do not provide us with this information, we may not be able to provide you with access to all or part of the Site or functionality offered through the Site. In addition to the purposes set out above, this information may be used by Westfield in connection with the management and security of the Westfield shopping centres and the operation of the Site generally, and may be provided to law enforcement and government bodies, insurers, Westfield staff and subcontractors, third parties who provide Westfield with services from time to time and retailers for these purposes.
If you submit your Resume to us, we will keep it in a database for consideration of particular jobs that arise within Westfield.
The Customer Service Survey that you complete will be used to help us improve our services at Westfield centres, or to improve our Site.
If you place an order with a Participating Retailer, we may also ask for additional information (such as a copy of your driver’s licence, passport or utility bill) to verify your identity before your order is processed.
We update the information we hold about you, for example, your Resume, when you provide or we receive new information about you.
We refer to each of these people in this policy as "us", "we" or "Westfield".
Information held about you (for example, your E-mail Newsletter subscriptions) is held in a database. The database is protected by a firewall as well as host-based security. Your personal data may be transmitted over the Internet once it has been stored in the database and may also be transferred across borders to foreign countries, where doing so is part of Westfield’s business practices relating to the storage of data and where permitted by law. If Westfield ever has a requirement to transmit the data over the Internet (for example, to transmit your purchase through a payment gateway or to make an off-site back up) it will be in encrypted form. If you provide us with additional information to verify your identity, we will destroy the copies of the documents you provide to us after we have successfully verified your identity.
You can choose to unsubscribe from our Email Newsletters service by logging into the system and deselecting your initial choices from the Email Newsletters section.
There is no fee for this access.
On occasion the Site may also provide content that is created by a third-party partner website. In some instances the third-party sites will collect information in order to facilitate the transaction or to make the use of their content more productive and efficient. In these circumstances the information collected is shared between Westfield and our third-party sponsors.
We understand how important it is to keep your personal information private, so we will disclose personal information we have about you only in certain specific circumstances, when:
We may also disclose information about you to:
We may also collect the following information during your visit:
We use this information so that we can tell which pages are the most popular and where shoppers spend most of their time. We use this information to improve our site.
You will only receive emails from westfield.com if:
While we do all we can to guard your privacy, no data transfer over the Internet is 100% secure. When you share your information with us, it is at your own risk. There are ways you can help maintain the secrecy of your information:
Please contact us by email or by phone, using our Contact Us function if you believe:
We will try to satisfy any privacy questions that you have and correct any errors on our part. If you still have concerns please contact our Privacy Officer by email on firstname.lastname@example.org, or phoning (+61 2)9358 7000.